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YOUR JOURNEY

Clear answers before you fly

TICKETS
CHECK–IN
BAGGAGE
COMPANY
PETS
INFANT
PRM
CHECK-IN
BAGGAGE
COMPANY
PETS
INFANT
PRM

READY TO GO

Bookings
and tickets

From purchase to managing your booking. Answers on fares, changes and refunds.
AIRIDEA flights can be booked through AIRIDEA’s sales channels. You can buy online on our booking site or email us at booking@airidea.it. Once your purchase is complete, you will receive a booking confirmation by email with all your travel details, which you will need to present at the airport.
After your purchase, you will receive your booking confirmation by email. On the day of departure, present it at the AIRIDEA desk at the airport together with a valid identity document for your journey.
With AIRIDEA you get a fixed, transparent fare. The price always includes 1 hand baggage item up to 10 kg, 1 small personal bag up to 2 kg to be placed under the seat in front of you, and a snack on board.
Seats are allocated automatically when your ticket is issued at the airport desk. The aircraft used by AIRIDEA have a configuration of just 18 seats, designed to offer a simple, comfortable travel experience.
No. Tickets cannot be changed or cancelled once purchased and are non-refundable.
AIRIDEA is a Tour Operator that organises and markets its own routes. AIRIDEA flights are operated by AIS Airlines, the airline holding the AOC and responsible for flight operations.
Yes. Bookings are personal, issued in the passenger’s name and non-transferable. You will need to show a valid identity document at check-in and boarding.

You can pay for your flight using the main payment methods: Visa, Mastercard and American Express credit and debit cards, bank transfer and Bitcoin.

Don’t worry: you don’t need to print your booking. Just keep your booking reference to hand and speak to the check-in staff.
Online check-in is not available for AIRIDEA flights. Check-in takes place at the airport on the day of departure, at the dedicated desk, and is free of charge. Once the necessary checks have been completed, you will receive your boarding pass.

The check-in desk is open from 3 hours to 1 hours before departure.
We recommend arriving in good time so you can complete check-in and boarding without rushing.

Every passenger must bring a valid identity document for travel and the booking confirmation received by email. Passengers are responsible for ensuring they hold any documents required under applicable regulations.

PLAN YOUR FLIGHT

Check-in and flight

Where to go, when to arrive and what to bring. Everything you need to start your journey with confidence.

EVERYTHING FOR YOUR TRIP

Baggage and onboard services

What to bring and what you’ll find on board. Weights, sizes and services, clearly explained.
With AIRIDEA you get a fixed, transparent fare. The price always includes 1 hand baggage item up to 10 kg, 1 small personal bag up to 2 kg to be placed under the seat in front of you, and a snack on board.
Each passenger may bring 1 hand baggage item weighing up to 10 kg and 1 small personal bag of up to 2 kg, to be placed under the seat in front of you. These are always included in your ticket price.
Your main hand baggage item may measure up to 55 × 40 × 23 cm and weigh up to 10 kg. Due to the aircraft’s layout, it does not travel in the cabin with you: before boarding, hand it to the staff at the aircraft steps, who will stow it in the hold.
The Jetstream used for AIRIDEA flights has no overhead lockers or cabin space for main bags. When you reach the aircraft, your bag is therefore handed to the staff and placed in the baggage compartment.
Yes. You may bring a small personal bag on board, provided it fits under the seat in front of you. We recommend keeping your documents, medicines, electronic devices and valuables in it.
No. Due to the size and space limitations of the 18-seat Jetstream, it is not possible to purchase or add baggage beyond the allowance included in your fare.
Yes. A sweet or savoury snack is served on all AIRIDEA flights and is included in the price.

With a Flight Account, you top up a company credit and use it to book travel for your staff whenever needed: ideal for frequent travel when dates and passengers aren’t known in advance.
A Flight Package is an agreed offer based on route, dates, frequency and number of passengers: ideal for recurring trips that can be planned ahead.
Not sure which to choose?
Get in touch and we’ll help you find the best option for your company.

A Flight Account is activated with a minimum initial deposit.
Your company receives a dedicated code that staff can use to book on the AIRIDEA portal: purchases are deducted from the available credit, with the agreed corporate conditions applied. The company can top up the account whenever needed, with no minimum number of flights to purchase.
Contact us to find out about the available tiers and terms of use.

Our Flight Packages are designed for companies that organise recurring business trips and can plan them in advance.
Based on route, dates, frequency and number of passengers, AIRIDEA creates a tailored offer with agreed conditions, making it easier to manage travel and budgets.
Send us your travel plan, even a provisional one, and together we’ll find the best solution for your company.

Yes. With our Charter service you can hire an entire aircraft for team travel, business meetings, trade fairs and events, including on routes not covered by scheduled flights.
Route, timings and services are agreed according to your needs, subject to availability and operational feasibility.
Tell us your departure point, destination, dates and number of passengers to receive a quote.

Yes. AIRIDEA also offers cargo charter solutions, with dedicated flights for transporting goods and materials for businesses.
Each request is assessed on the basis of cargo type, weight, dimensions, route and delivery times, subject to availability and operational feasibility.
Tell us what you need to ship, from where and to which destination, and we’ll work out the best solution together.

BUSINESS SOLUTIONS

Where flying meets business

Flight Accounts, packages and tailored connections. Everything you need to organise business travel.

TRAVELLING TOGETHER

Your furry friend

Everything you need to fly with your pet. Carriers, documents and how to book.
Yes. Small pets suitable for travel in a carrier may fly on AIRIDEA flights. Your pet must be notified and approved at least 48 hours before departure by emailing booking@airidea.it.
The maximum total weight allowed is 10 kg: up to 8 kg for the animal and up to 2 kg for the carrier.
The carrier may measure up to 55 × 40 × 23 cm and must be secure, sturdy, well ventilated and suitable for the size of your pet.
A maximum of 2 pets per flight is allowed. For this reason, pet transport is always subject to availability and must be requested at least 48 hours before departure.

Passengers are responsible for providing the documentation required to transport their pet under current regulations.
Depending on the animal and the destination, a microchip, pet passport, rabies vaccination and further health certificates required under applicable regulations may be needed.

Requests must be made at least 48 hours before departure by emailing booking@airidea.it. Acceptance is subject to availability on the individual flight.
Yes. Infants travel on the lap of the accompanying adult, secured with the infant seat belt provided on board. They must be added to the booking at the time of purchase, and their ticket is free of charge. An infant is a child under 2 years of age on the date of the flight.

Yes. Children aged 2 and over but under 14 can travel but must be accompanied by an adult and occupy their own seat. Their ticket falls under the child category, and they must be added to the booking at the time of purchase.
If you need special assistance, email us at info@airidea.it.

Yes. You can bring a folding pushchair free of charge, provided you notify AIRIDEA at least 48 hours before departure. The pushchair must fold completely and travels in the hold. Acceptance is subjcect to prior confirmation of the space available in the hold.

In Italy, and therefore on domestic flights, minors aged 14 to 17 can travel unaccompanied. When booking, their ticket falls under the adult category.

Boarding takes place via the aircraft steps: on board we can accommodate passengers requiring WCHR assistance who are able to climb up and down the steps and reach their seat unaided.
For further information, email us at info@airidea.it.

PRM passengers requiring WCHR assistance can travel but cannot book independently on the website. This is because, due to the aircraft’s layout, each flight has space for only one WCHR passenger.
Please email booking@airidea.it to book: we will check availability and take care of the booking for you, making sure everything is in order first.

Your own wheelchair can be carried only if it is foldable and non-electric. Please let AIRIDEA know at least 48 hours before departure by emailing booking@airidea.it, so we can check and arrange the assistance available at the airport.
If your pregnancy is uncomplicated, you can travel without particular restrictions as long as you are more than 4 weeks from your expected due date. From 4 weeks before your due date, a medical certificate confirming your fitness to fly is required, to be sent to booking@airidea.it at least 48 hours before travelling.

You can carry any medicines you need during your journey. We recommend keeping them in your small personal bag, which stays with you in the cabin.
If you are carrying liquid medicines in quantities exceeding standard security limits, we recommend bringing a medical statement or certificate.

If you need to travel with medical devices or equipment, contact AIRIDEA at least 48 hours before departure by emailing booking@airidea.it. This allows us to check compatibility, transport arrangements and any documentation required in advance.

CARING FOR EVERY NEED

Children, assistance
and health

How to prepare for your trip and request assistance. Information on travelling with children and special assistance.

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